Technical Support Service Offer

1. 1.General Provisions

This offer is a proposal to provide technical support services within generally accepted standards and on the terms specified below. Use of the technical support services constitutes acceptance of the terms set forth in this offer.

1. 2.Services and Principles of Providing Support

The order in which technical support services are provided depends on the tariff plan, operator workload and automatic individual scoring, the algorithm of which is confidential.

• —Customer support is provided in order of priority depending on the level of the tariff plan.
• —Customers on a higher tariff plan receive priority service over customers on a lower one.

We strive to provide assistance in resolving issues related to the use of our products and services. Technical support is provided depending on the complexity of requests and the availability of resources.

1. 3.Limitations and Conditions for Providing Services

Technical support services are provided subject to the following conditions:

• —When communicating for the purpose of receiving technical support services, the customer must behave properly, politely and in a friendly manner. Otherwise, the services are not provided.
• —The customer must provide correct data and a complete description of the problem for its successful resolution.
• —Support may be limited if the customer's request goes beyond the standard functionality of the product or requires specialized services.
• —We do not guarantee the complete elimination of all problems, but we strive to do everything possible to resolve them.

1. 4.Changes and Updates to the Terms

This offer may be changed at any time. The updated version will be available on our website, and customers are responsible for monitoring changes.

1. 5.Disclaimer of Express Warranties

No provision of this offer may be construed as an express obligation to provide the service within a specific time frame or as a guarantee of a positive result. The services are provided "as is" and "as available".

1. 6.Contact Information

To receive technical support, use the contact details provided on our website or submit a request through the dedicated form.

This document is a translation of the Russian original. In case of any discrepancy between the English and Russian versions, the Russian version shall prevail.